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Click a relevant question below to see the answer


What is deducted first; my free minutes or my MUL?

Once your applicable free units are depleted, the system will start deducting charges from your MUL (Monthly Usage limit). The cost of international calls, SMS/MMS and data roaming will however, be deducted immediately from your MUL as these costs are not included in your free units.

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Can I change my MUL and what is the procedure to do so?

Yes, you can. Please do the following:

  • Requests for permanent limit increases must be done in writing.
  • Temporary limit increases can be done telephonically by the authorized person and will only be granted as per MTC

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What happens when my MUL is depleted?

Once the usage limit is reached you will still be able to use your free units. If you want to continue using the services in excess of your free units, you will have to do a pre-payment.

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How does MTC determine my MUL?

Previously MUL (Monthly Usage Limit) included your monthly subscription fees and VAT where applicable. Your monthly subscription fees are now excluded

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How does my Monthly Usage Limit work?

In order for you to easier control your monthly bill, the calculation of your credit limit was amended so that the credit limit only includes the amount of your usage in excess of your free units. The subscription fees and VAT where applicable, are no longer included in your usage limit.

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What is the charge / rate per minute?

Your tariff charge depends on the contract you have taken out with us.

Find all tariffs listed here: Select Packages Tariffs

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What is my Monthly Usage Limit (MUL)?

Your MUL is the amount allocated monthly for usage only in excess of your free units.

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How can I increase my monthly credit limit

Please forward instruction on a company letterhead or the appointed person at the company can contact us to increase your credit limit or an instruction can be sent to keyaccountsdepartment@mtc.com.na

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How does MTC determine the MUL on corporate /business accounts?

Your Monthly Usage Limit consists of the amount for your usage in excess of free units. The Monthly Usage Limit will exclude subscription fees and VAT.

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