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You are here: Home > Products & Services > Connect Contract > FAQ & Tips |
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Questions |
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Answers |
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| What is the balance (credit/free minutes/free megabytes) on my account? |
1. Please provide your cell number and id number…
2. Your credit balance is...
3. You can also dial 139 for your balance enquiry , the call will be automatically dropped and you will receive an sms with your balance
4. Send a USSD dial string as *139# to retrieve your balance information
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| I want GPRS/MMS/3G on my account how can I get it? |
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All you have to do is send a message containing [Name, Surname, make and model of your handset/cell phone] to the following numbers:
1251 [3G/GPRS]
1252 [Free mail]
1253 [MMS]
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| I bought a phone through a contract and it is damaged, what can I do? |
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If the phone is still under warrantee please take it to your nearest MTC Mobile Home. |
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| How can I increase my monthly credit limit? |
Feel free to contact the Call Centre (dial 120 FREE from your cellphone), or alternatively visit your nearest MTC Mobile Home.
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| I have free minutes but can only phone to MTC numbers, what could be the problem? |
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Its because the free minutes you are using now are the ON NET minutes that are restricted to MTC to MTC calls only |
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| What are the banking details of MTC? So that they can make internet payment. |
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Our banking details are as follows:
Bank Account: Invoice /MUL Payments
First National Bank
Main branch
Account number: 55500137580
Branch code: 281-872
Please note that you would be required to enter a reference number which is your cell phone number with 5 zero before the number. Eg:0000081 (FNB Customers) other banks accept account number or regular cellphone. |
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| How do I change my relevant contact details, inclusive of my banking details? |
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The following documents are required;
a written request with the new details
Copy of your ID
Copy of a cancelled cheque or back & front bank card.
We will forward it to the contract department; the change will be affect on the next bill cycle. |
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| I want to do a number change, what will it cost? |
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Cellphone number changes can be done at any MTC Mobilehome or dealer, at the cost of N$60. |
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| How much is an MTC Golden Number? |
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Golden numbers are obtainable at any MTC Mobilehome at the cost of N$1000. |
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| How much is the charged per minute? |
Your tariff charge depends on the on the contract you have taken out with us.
What package are you on or may I have your cell phone number in order for me to advice you.
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| I would like you to please activate my email? |
Please send an sms with your name and surname , type of phone you are using to 1252
You will receive an sms back with your email password, username , outgoing and incoming service , please go to email settings under messages on the phone and enter the information you received and save them
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| Can you please reset my voicemail pin, I forgot it? |
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Your voicemail pin is confidential therefore it is not obtainable over the phone. Please visit your nearest MTC mobile home or MTC registered dealer with your id and proof of ownership of the number, and your pin will be reset free of charge. |
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| I blocked my card; please give me the PUK number? |
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PUK is a security code therefore it is not obtainable over the phone. Please visit your nearest MTC mobile home or dealer with your identification and proof of ownership of the number, were you will be provided your PUK codes. This is a security code and is not provided via the Contact Centre. |
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| Why is MTC introducing new Rateplans now? |
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MTC aims to provide our Subscribers with a choice of options allowing the Subscriber to choose the rateplan most suitable to his/her lifestyle. |
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| Where is the catch with these packages? |
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There is no catch in these packages. These rateplans have been designed to benefit and add value for our customers. |
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| What are the benefits of moving from the current Professional rateplan to one of the other rateplans, in terms of savings and payments? |
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You qualify for free minutes on National Calls any time of the day, which is already included in your monthly subscription. Another major benefit is the free cellular phone that is included in the rateplans.
Business Subscribers also may qualify for Volume Discounts on usage, as well as discounts on subscription fees for longer contract periods for Professional Rateplans. Call the Corporate Accounts Call Centre at 135, toll free from your cellular phone for more information
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| Will the charges, SIM replacement and late payment fee, be the same for all rateplans? |
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Yes |
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| As a Business Subscriber, can I change from my current MTC Professional rateplan to a Connect rateplan with free phone and free minutes and receive the full benefits? |
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Yes, Business Subscribers also qualify for additional benefits. Contact our Corporate Accounts Call Centre – 135, toll free from your cellular phone for more information. |
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| What will happen if my phone is faulty after two months? |
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You have a 1-year warranty on your phone. You can return it to MTC and we will provide you with a loan phone while we are repairing your phone. |
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| Does MTC guarantee after sales service and/or maintenance on faulty handsets? |
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We guarantee after sales service and maintenance on faulty handsets within the 1-year warranty period. |
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| Will my free minutes be carried over after each month-end? |
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Free minutes are valid for 90 days and can be carried over to a maximum of three months. |
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| Will I get a new phone after each contract renewal? |
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Yes, MTC will require you to renew your initial contract after the contract period expires. Upon renewal you qualify for a new phone again |
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