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Billing

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Billing

Click a relevant question below to see the answer


What is the balance on my account?(credit/free minutes/free megabytes)

  • Dial 139 for your balance enquiry , the call will be automatically dropped and you will receive an sms with your balance
  • Send a USSD dial string as *139# to retrieve your balance information

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How much is a MTC Golden Number?

Golden numbers are obtainable at any MTC MobileHome.

Find all tariffs listed here: Select Packages Tariffs

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What are the banking details of MTC (for Internet payment)?

We have banking details to First National Bank. Find our banking details here

NOTE: that you would be required to enter a reference number which is your cellphone number with 5 zero before the number. Eg:0000081 (FNB Customers) other banks accept account number or regular cellphone.

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How do delayed roaming charges influence my MUL?

Data roaming and SMS will be deducted immediately from your Monthly Usage Limit. The costs of roaming calls (made and received) will only be deducted from your Monthly Usage Limit upon receipt of the call data records from the roaming partners.

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What is my outstanding invoice?

Please call 120 - MTC Customer Contact Centre.

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Will the charges, SIM replacement and late payment fee, be the same for all rateplans?

Yes

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Can you please suspend my number as my phone is stolen /lost?

Please call 120 - MTC Customer Contact Centre.

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I want to do a number change, what will it cost?

Cellphone number changes can be done at any MTC MobileHome or Dealer, at the cost of N$60.

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How do I change my relevant contact details, inclusive of my banking details?

The following documents are required:

  1. A written request with the new details.
  2. Copy of your ID.
  3. Copy of a cancelled cheque or back & front bank card.

We will forward it to the contract department. The change will be affect on the next bill cycle.

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What happens to unused prepayment at the end of my bill cycle?

Any unused prepayments will be deducted from your invoice and will not be carried forward on your Monthly Usage Limit.

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Does VAT form part of the MUL for business accounts?

Find all instructions on the Select Packages FreeMail page. Click here

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Does MTC guarantee after sales service and/or maintenance on faulty handsets?

We guarantee after sales service and maintenance on faulty handsets within the 1-year warranty period.

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What is the minimum MUL that I can have on my account?

There is no minimum on your Monthly Usage Limit. For example, if have a package that includes free units and you want to use the free units only, you can have a zero Monthly Usage limit. Once you have depleted your free units and want to continue using the services, you can make a pre-payment.

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Recharge Vouchers: Can Contract customers use the recharge money to roam with

No, Roaming will not be allowed from the recharge money, customers will have to ensure that they have sufficient credit in their MUL or make an Prepayment for roaming.

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Recharge Vouchers: How will the Contract customers recharge eg is the codes the same as for PrePaid Customers

Yes, customers will be able to recharge  via *132#, SMS to 132, IVR call to 132 and *682#.  Follow instructions on the MTC recharge vouchers.

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Recharge Vouchers: Will Contract customers receive the free SMS’s upon recharge as PrePaid does

Yes

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Recharge Vouchers: Can Contract Customers also buy Aweh and other Prepaid products with the recharge money

No, Contract customers can only buy products eg bundles related to PostPaid/Contract Services eg Data bundles, Turboboost bundles, International voice bundles etc

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Recharge Vouchers: When will the Recharge Money be used

The recharge money will have last usage priority after any other credit has been depleted eg:

  • Free Minutes, SMS’s and Data will be used 1st,
  • Any bundles purchased will be used next,
  • Then Monthly Usage Limit will be depleted,
  • After that any Monthly Usage Limit Extension or Prepayment that the customer have made will be utilized,
  • Then only the Recharge money will be used

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Recharge Vouchers: If a customer is suspended for any reason, can he use his Recharge money

No customer will not be able to use anything as his services is suspended.

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Recharge Vouchers: Will the money in the recharge wallet expire at any time

No the money will not expire and will remain there until the customer depletes it or if the customer deactivates the account or specific number.

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Recharge Vouchers: Can Contract customers also transfer money via 137

Yes, any Contract customers can now transfer and receive money via money transfer (137) from their recharge money, but not from their Credit limits or Prepayments.  They can now send money from a PrePaid to PostPaid, PostPaid to PostPaid, PostPaid to

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Recharge Vouchers: Can Contract customers use recharges to pay their MTC accounts

No, recharge money cannot be used for anything else than for normal usage and buying bundles.

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Recharge Vouchers: Can you recharge via Banking, from the Vending Machines and MTC App

No. Currently on the banking and vending platforms customers can do prepayments.

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Recharge Vouchers: If MTC runs an recharge campaign will Contract customers also benefit

Yes, any recharge promotion will now also apply to Contract customers who recharges.

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Recharge Vouchers: Which vouchers can Contract customers use

Any of the MTC Recharge vouchers and virtual vouchers (printed receipts) currently used by MTC Prepaid customers

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Recharge Vouchers: Will PostPaid/Contract Customers be charged VAT on the Vouchers like PrePaid

Yes 15% VAT is applicable

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Recharge Vouchers: Will the Recharge info be showing on the Monthly Invoice

Only the Recharge amount and VAT will be presented on the customer’s monthly invoice, the usage from the Recharge Wallet will not be displayed.  If the customer wants to see his/her usage, he/she will have to follow the same procedure as PrePaid customers does to get an Adhoc call record report.

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