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Billing

Billing

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Phones

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Packages

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Data

Billing

Click a relevant question below to see the answer


What is the balance on my account?(credit/free minutes/free megabytes)

  • Dial 139 for your balance enquiry , the call will be automatically dropped and you will receive an sms with your balance
  • Send a USSD dial string as *139# to retrieve your balance information

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How much is a MTC Golden Number?

Golden numbers are obtainable at any MTC MobileHome.

Find all tariffs listed here: Select Packages Tariffs

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What are the banking details of MTC (for Internet payment)?

We have banking details to First National Bank. Find our banking details here

NOTE: that you would be required to enter a reference number which is your cellphone number with 5 zero before the number. Eg:0000081 (FNB Customers) other banks accept account number or regular cellphone.

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How do delayed roaming charges influence my MUL?

Data roaming and SMS will be deducted immediately from your Monthly Usage Limit. The costs of roaming calls (made and received) will only be deducted from your Monthly Usage Limit upon receipt of the call data records from the roaming partners.

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Will the charges, SIM replacement and late payment fee, be the same for all rateplans?

Yes

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What is my outstanding invoice?

Please call 120 - MTC Customer Contact Centre.

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Can you please suspend my number as my phone is stolen /lost?

Please call 120 - MTC Customer Contact Centre.

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I want to do a number change, what will it cost?

Cellphone number changes can be done at any MTC MobileHome or Dealer, at the cost of N$60.

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How do I change my relevant contact details, inclusive of my banking details?

The following documents are required:

  1. A written request with the new details.
  2. Copy of your ID.
  3. Copy of a cancelled cheque or back & front bank card.

We will forward it to the contract department. The change will be affect on the next bill cycle.

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What happens to unused prepayment at the end of my bill cycle?

Any unused prepayments will be deducted from your invoice and will not be carried forward on your Monthly Usage Limit.

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Does VAT form part of the MUL for business accounts?

Find all instructions on the Select Packages FreeMail page. Click here

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Does MTC guarantee after sales service and/or maintenance on faulty handsets?

We guarantee after sales service and maintenance on faulty handsets within the 1-year warranty period.

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What is the minimum MUL that I can have on my account?

There is no minimum on your Monthly Usage Limit. For example, if have a package that includes free units and you want to use the free units only, you can have a zero Monthly Usage limit. Once you have depleted your free units and want to continue using the services, you can make a pre-payment.

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