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Top 10 most helpful questions

Click a relevant question below to see the answer


I want GPRS/MMS/3G on my account, how can I get it?

All customers are by default provisioned for data services (GPRS/MMS/3G) and the device configuration is automatic. When you switch on your phone for the first time, both MMS and GPRS settings will be automatically sent to your device. Once you have received the settings you will have to enter a PIN, which is either 0 or 1234 to save.

In case you did not save the settings or deleted the settings or entered a wrong PIN, you can still request for new settings

  • For Internet Settings send GPRS to 1251
  • For MMS Settings send MMS to 1251

NOTE: 3G devices (USB), Apple iPhone (IOS), BlackBerry® and Android devices are not supported with Over the Air Settings and require manual configuration.

Did this help? Yes No - 758 people found this helpful.


GPRS settings do not want to work, or how do you apply for GPRS settings?

When you switch on your phone for the first time, both MMS and GPRS settings will be automatically sent to your device. Once you have received the settings you will have to enter a PIN, which is either 0 or 1234 to save.

In case you did not save the settings or deleted the settings or entered a wrong PIN, you can still request for new settings.

  • For Internet Settings send GPRS to 1251
  • For MMS Settings send MMS to 1251

NOTE: 3G devices (USB), Apple iPhone (IOS), BlackBerry® and Android devices are not supported with Over the Air Settings and require manual configuration.

Did this help? Yes No - 368 people found this helpful.


I blocked my SIM card, how do I get the PUK number?

PUK is a security code therefore it is not obtainable over the phone. Please visit your nearest MTC MobileHome or Dealer with your ID and we will provide you with your PUK codes. This is a security code and is not provided via the Contact Centre.

Did this help? Yes No - 309 people found this helpful.


What is the balance on my account?(credit/free minutes/free megabytes)

  • Dial 139 for your balance enquiry , the call will be automatically dropped and you will receive an sms with your balance
  • Send a USSD dial string as *139# to retrieve your balance information

Did this help? Yes No - 299 people found this helpful.


How much is a sim card replacement?

The cost of a sim card replacement is N$30.

Did this help? Yes No - 286 people found this helpful.


High Data Usage

We have received several complaints pertaining to the apparent high data usage, especially on handsets. Being a customer-centric company and in line with our customer expectations, we recently conducted random tests with our own devices and also in conjunction with several customers who has visited our offices.

We also compared several account.

Did this help? Yes No - 288 people found this helpful.


How much is a MTC Golden Number?

Golden numbers are obtainable at any MTC MobileHome.

Find all tariffs listed here: Select Packages Tariffs

Did this help? Yes No - 171 people found this helpful.


What are the banking details of MTC (for Internet payment)?

We have banking details to First National Bank. Find our banking details here

NOTE: that you would be required to enter a reference number which is your cellphone number with 5 zero before the number. Eg:0000081 (FNB Customers) other banks accept account number or regular cellphone.

Did this help? Yes No - 153 people found this helpful.


Can you please reset my voicemail pin, I forgot it.

Your VoiceMail pin is confidential therefore it is not obtainable over the phone. Please visit your nearest MTC MobileHome or MTC registered dealer with your ID and your pin will be reset free of charge.

Did this help? Yes No - 152 people found this helpful.


How do I transfer airtime?

Find all instructions on the Tango | Pre-paid Airtime Transfer page. Click here

Did this help? Yes No - 141 people found this helpful.