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from Google Play today!

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Billing

Billing

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Phones

Packages

Packages

Data

Data

Packages

Click a relevant question below to see the answer


What is deducted first; my free minutes or my MUL?

Once your applicable free units are depleted, the system will start deducting charges from your MUL (Monthly Usage limit). The cost of international calls, SMS/MMS and data roaming will however, be deducted immediately from your MUL as these costs are not included in your free units.

Did this help? Yes No - 26 people found this helpful.


How long are the Aweh O- Yeah bundles valid?

Units are valid for 7 days.

Did this help? Yes No - 14 people found this helpful.


Which devices are able to use the MTC App

All iPhones, any device with Android Operating System such as Samsung, LG, Sony, Huawei, ect

Did this help? Yes No - 8 people found this helpful.


How can I increase my monthly credit limit?

Feel free to contact the Call Centre (dial 120 FREE from your cellphone), or alternatively visit your nearest MTC MobileHome.

Did this help? Yes No - 8 people found this helpful.


How many bundles should the customer buy at a time?

At least 2.

Did this help? Yes No - 17 people found this helpful.


What is the status of my contract application?

Please call 120 - MTC Customer Contact Centre

Did this help? Yes No - 11 people found this helpful.


How to get the MTC App

Download it via Apple store and Playstore

Did this help? Yes No - 13 people found this helpful.


Can I change my MUL and what is the procedure to do so?

Yes, you can. Please do the following:

  • Requests for permanent limit increases must be done in writing.
  • Temporary limit increases can be done telephonically by the authorized person and will only be granted as per MTC

Did this help? Yes No - 12 people found this helpful.


What devices are not able to use the MTC App?

BlackBerry, Lumia with Windows, however this is planned for future releases of the MTC App.

Did this help? Yes No - 5 people found this helpful.


What happens when my MUL is depleted?

Once the usage limit is reached you will still be able to use your free units. If you want to continue using the services in excess of your free units, you will have to do a pre-payment.

Did this help? Yes No - 8 people found this helpful.


What is the charge / rate per minute?

Your tariff charge depends on the contract you have taken out with us.

Find all tariffs listed here: Select Packages Tariffs

Did this help? Yes No - 3 people found this helpful.


How does my Monthly Usage Limit work?

In order for you to easier control your monthly bill, the calculation of your credit limit was amended so that the credit limit only includes the amount of your usage in excess of your free units. The subscription fees and VAT where applicable, are no longer included in your usage limit.

Did this help? Yes No - 3 people found this helpful.


How does MTC determine my MUL?

Previously MUL (Monthly Usage Limit) included your monthly subscription fees and VAT where applicable. Your monthly subscription fees are now excluded

Did this help? Yes No - 2 people found this helpful.


What is my Monthly Usage Limit (MUL)?

Your MUL is the amount allocated monthly for usage only in excess of your free units.

Did this help? Yes No - 6 people found this helpful.