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Phones

Click a relevant question below to see the answer


I want GPRS/MMS/3G on my account, how can I get it?

All customers are by default provisioned for data services (GPRS/MMS/3G) and the device configuration is automatic. When you switch on your phone for the first time, both MMS and GPRS settings will be automatically sent to your device. Once you have received the settings you will have to enter a PIN, which is either 0 or 1234 to save.

In case you did not save the settings or deleted the settings or entered a wrong PIN, you can still request for new settings

  • For Internet Settings send GPRS to 1251
  • For MMS Settings send MMS to 1251

NOTE: 3G devices (USB), Apple iPhone (IOS), BlackBerry® and Android devices are not supported with Over the Air Settings and require manual configuration.

Did this help? Yes No - 629 people found this helpful.


GPRS settings do not want to work, or how do you apply for GPRS settings?

When you switch on your phone for the first time, both MMS and GPRS settings will be automatically sent to your device. Once you have received the settings you will have to enter a PIN, which is either 0 or 1234 to save.

In case you did not save the settings or deleted the settings or entered a wrong PIN, you can still request for new settings.

  • For Internet Settings send GPRS to 1251
  • For MMS Settings send MMS to 1251

NOTE: 3G devices (USB), Apple iPhone (IOS), BlackBerry® and Android devices are not supported with Over the Air Settings and require manual configuration.

Did this help? Yes No - 305 people found this helpful.


I blocked my SIM card, how do I get the PUK number?

PUK is a security code therefore it is not obtainable over the phone. Please visit your nearest MTC MobileHome or Dealer with your ID and we will provide you with your PUK codes. This is a security code and is not provided via the Contact Centre.

Did this help? Yes No - 242 people found this helpful.


How much is a sim card replacement?

The cost of a sim card replacement is N$30.

Did this help? Yes No - 233 people found this helpful.


Can you please reset my voicemail pin, I forgot it.

Your VoiceMail pin is confidential therefore it is not obtainable over the phone. Please visit your nearest MTC MobileHome or MTC registered dealer with your ID and your pin will be reset free of charge.

Did this help? Yes No - 114 people found this helpful.


How do I transfer airtime?

Find all instructions on the Tango | Pre-paid Airtime Transfer page. Click here

Did this help? Yes No - 103 people found this helpful.


My cellphone is blocked. I need my PUK.

PUK is a security code therefore it is not obtainable over the phone.

Please visit your nearest MTC MobileHome or Dealer with your identification. At a charge of N$30 you will receive your PUK codes and reactivate your SIM card.

This security code cannot be provided via the Contact Centre.

Did this help? Yes No - 15 people found this helpful.


What do I need to do to get a sim card replacement?

  1. You need to go to your nearest MTC MobileHome or MTC registered dealer.
  2. Take along with you your ID.
  3. If your number is expired you will pay N$60 (N$30 for reconnection and N$30 for the sim card).
  4. A sim replacement alone is N$30.

Did this help? Yes No - 18 people found this helpful.


What is my cellphone security code?

The default security number for:

  • Nokia: 1234
  • Samsung: 00000000
  • Sony Erickson: 1234
  • Motorola: 1111 or 1234

You can also refer to your handset manual. Please note that if you have change the number we (MTC) don

Did this help? Yes No - 22 people found this helpful.


Will I get a new phone after each contract renewal?

Yes, but MTC will require you to renew your initial contract after the contract period expires. Upon renewal you qualify for a new phone again.

Did this help? Yes No - 22 people found this helpful.


My cellphone cannot send an sms, or SMS sending failed.

This could be due to insufficient credit or MTCs service center number is not correctly entered into your hand set. Try the steps here and see if this fixes your issue.

Did this help? Yes No - 8 people found this helpful.


How to look up for IMEI# on my phone?

Dial *#06#. Your mobile will automatically show your IMEI number on the screen.

Did this help? Yes No - 19 people found this helpful.


How can I activate my e-mail?

Find all instructions on the Select Packages FreeMail page. Click here

Did this help? Yes No - 5 people found this helpful.


What happens if my phone is faulty after two months?

You have a 1-year warranty on your phone. You can return it to MTC and we will provide you with a loan phone while your phone is repaired.

Did this help? Yes No - 14 people found this helpful.


What is the message centre number?

The message (SMS) centre number is +264811900200.

Find all instructions on the Tango | Pre-paid SMS page. Click here

Did this help? Yes No - 6 people found this helpful.


I bought a phone through a contract and it is damaged, what can I do?

MTC Warranty does not cover physical damage. We suggest you insure your phone privately for such eventualities.

Did this help? Yes No - 7 people found this helpful.


How do I apply for Friends & Family?

Find all instructions on the Tango | Pre-paid Friends & Family page. Click here

Did this help? Yes No - 9 people found this helpful.