My cell phone cannot send an sms, or sms sending failed
This could be due to insufficient credit; or MTC’S service center number is not correctly entered into your hand set.
GPRS settings do not want to work, or how do you apply for GPRS settings?
To apply for GPRS settings please send your Name and Cellphone Make & Model in a sms to the number 1251. You will then receive an sms informing you that your services will be active in 24 hours. PLEASE remember all of this information is also available via IVR when you dial 130 and after your language selection, select 2 for data services.
My cell phone is blocked. I need my PUK
PUK is a security code therefore it is not obtainable over the phone. Please visit your nearest MTC mobile home or dealer with your identification and proof of ownership of the number, were you will be provided your PUK codes at a charge of N$30. This is a security code and is not provided via the Contact Centre.
What is the message centre number?
The message centre number is +264811900200 In order to store it please press the menu function on your handset select messages select options select message settings Select text message Select profiles Select profile one/MTC NAM Enter +264811900200 Select OK/Press end call button
What is my cellphone security code?
The default security number for Nokia – 1234; Samsung 00000000; Sony Erickson 1234; Motorola is either 1111 or 1234 etc. You can also refer to your handset manual. Please note that if you have change the number we (MTC) don’t store it... If you have personalized your pin and have forgotten it, you will need to have it reset at your local handset dealers. This is chargeable varying from dealer to dealer.
Can you please reset voicemail pin number? Its blocked
Your voicemail pin is confidential therefore it is not obtainable over the phone. Please visit your nearest MTC mobile home or MTC registered dealer with your id and proof of ownership of the number, and your pin will be reset free of charge.
How do I apply for friends and family?
Have your four favorite numbers ready Dial 133 Enter PIN (preset 1111) You'll get two options: Press 1 to change PIN Press 2 for Friends & Family You'll get another two options. Press 1 to add new numbers Press 2 to listen or to delete your numbers. Enter your chosen four numbers when prompted: Example: enter the number 081 xxx xxxx. Press * (star), after each new cell number if correctly entered. Press 3 to delete if incorrectly entered. For future reference please dial 130 and after selecting your language preference select 4 for Friends and Family.
How much is a sim replacement?
The cost of a sim replacement is N$30.
What do I need to do a sim-replacement?
You need to go to your nearest MTC mobile home or MTC registered dealer. Take along with you your identification and proof of ownership of your number. If your number is expired you will pay N$60 (N$30 for reconnection and N$30 for the sim card).A sim replacement alone is N$30.
How do I transfer airtime?
Press MENU option on your phone. Select Messages Select create or new message Enter the amount you want to send/transfer followed by a hash key and then enter the Tango cell phone number to which you want to send the air time. Send message to 137 You will receive a verification SMS from 124 confirming if the transaction is correct. If correct reply to 124 with a “Yes” (capital Y) and the transaction will be completed If incorrect reply to 124 with “No” (Capital N) and the transaction will be cancelled. For future reference please dial 130 and after selecting your language preference select 2 for Air Time Transfer.
How to look up for IMEI# on my phone
Please enter on your mobile phone star (*) hash (#) 06 hash (#). Your mobile will automatically show your IMEI number on the screen.
can you please explanation of how new Tariff rate works for Tango 7 - 12
Tango 7 – 12 is charged at a full minute interval. During peak hours from 10am to 10pm; the first minute is charged at N$1.80 and the consecutive minutes in the duration of the call are charged at 0.29cents a minute. During off peak hours from 10pm to 10am; the first minute is charged at N$1.00 and the consecutive minutes in the duration of the call are charged at 0.29cents a minute.
