MANAGING HUMAN CAPITAL

The Human Capital department is tasked to ensure that there is a positive balance between all employees' expectations versus that of the business. To achieve this objective the department deliberately opted for an effective and aggressive strategic approach in 2011, which ensured that all departmental objectives are aligned to that of the business, and that there is harmony and purpose towards a common goal.

The strategy was declared a success, as indicated by the achievements below.

Health & Safety

Employee Health and Safety remains a key priority and an important consideration in everything that we do. If it is profitable but not safe, we would rather not do it at all.

We have successfully implemented a key project in the form of the Occupational Health and Safety system which will ensure we have a robust and comprehensive health and safety system and therefore effectively administering all health and safety issues.

While we continue to support National Road Safety initiatives through our sponsorships, we have also introduced hands free devices in all company vehicles to make driving safer, while we continue to encourage all employees to refrain from driving while talking on their mobiles. Of significant importance is that we became the first company to preach the "precautionary approach" with the use of cell phones in the wake of the World Health Organisations announcement declaring cell phones as possible carcinogenic. This spoke volumes of the organisation's approach to health and safety.

We have continued to do our annual wellness testing and also successfully performed Voluntary HIV Testing on our premises, which was well attended.

The Institute of People Management of Namibia

In 2010 MTC's HR Department sensitised the Namibian HR community to establish a common platform for HR professionals to address HR issues. In February 2011 The Institute of People Management in Namibia was successfully established and geared to hold its first conference in November 2011. The Institute of People Management is officially sponsored by MTC and already boasts a total membership of over 150 individual and corporate members.

MTC is proud to have founded and head the leadership position of the Institute and will continue to support this important national platform in the best interest of human development in Namibia.

Employee Recognition

In placing a great emphasis on customer service, MTC embarked on a campaign called Count on Me that saw all frontline staff attending rigorous customer service training. This was done to ensure that we always place our customers first and that we are able to distinguish ourselves through top class customer service. To reinforce this we introduced an initiative called the On the Spot Reward where any employee can nominate and recognise a colleague for a job well done. We also introduced what we call the Ideas Register where any employee who has a brilliant idea can share the idea and be rewarded for it. This ensures that we continue to inspire all employees to think out of the box and be innovative.

In addition to the above, we recognised employees who served MTC for 15 years out of our 16 year existence. Along them we also recognised employees in various categories including The Employee and Manager of the Year and the recipient of the Managing Director's Award.

Performance Management

MTC became the first company in Namibia to introduce VIP Premier, a Human Resources Information System, which will automate its performance management.

This supports the current performance management system whose aim is to ensure that we remain a competitive organisation, with a focus on being purely performance driven.

Business Excellence

MTC has for the very first time participated in Deloitte "Best Company to Work for" Survey which has now been extended to include Southern African countries. As a first time participant, MTC scored impressively with an overall score of 3.82, which earned the company The Deloitte Standard of Excellence Seal, awarded to all participant companies who achieved a mean score of 3.7 and above.

Affirmative Action

Affirmative Action continues to be an important consideration. MTC's workforce is now fairly balanced with 52% being male and 48% female. The company continues to comply with all aspects of Affirmative Action and has received its Affirmative Action Compliance Certificate.

Training & Development (Scholarships)

MTC has continued with its commitment in investing in students that show great potential but who are not financially able to further their studies. As part of nation-building and developing a competitive Namibian workforce, the Company introduced its Bursary Scheme in 2004. To date, the program has already benefitted 49 students. In 2011, a total of 8 new students were awarded full bursaries in various fields that were deemed necessary not just for MTC, but for Namibia as well. The Bursary Scheme is set to continue and will in future place emphasis on ICT development.

A total amount of N$500,000 was budgeted for scholarships in 2011. 78% of graduating students have successfully been integrated and offered jobs by the Company.

The Company has also continued to invest in its own employees through training and development. A total of N$1,072,806 million was invested in employee training and development in 2011.

ISO 9001:2008 Certification

MTC continues to maintain its ISO 9001: 2008 compliance certificate and has done extremely well in recent audits. The company has through this certification joined the most successful companies in the world. The certification is a stamp of approval on the quality of our systems, processes and ability to serve our customers.