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  • Dial 139 for your balance enquiry , the call will be automatically dropped and you will receive an sms with your balance
  • Send a USSD dial string as *139# to retrieve your balance information

Golden numbers are obtainable at any MTC MobileHome.
Find all tariffs listed here: Select Packages Tariffs

We have banking details to First National Bank. Find our banking details here

NOTE: that you would be required to enter a reference number which is your cellphone number with 5 zero before the number. Eg:0000081 (FNB Customers) other banks accept account number or regular cellphone.

Data roaming and SMS will be deducted immediately from your Monthly Usage Limit. The costs of roaming calls (made and received) will only be deducted from your Monthly Usage Limit upon receipt of the call data records from the roaming partners.

Please call 120 - MTC Customer Contact Centre.

Cellphone number changes can be done at any MTC MobileHome or Dealer, at the cost of N$60.

Please call 120 - MTC Customer Contact Centre.

The following documents are required:

  • A written request with the new details.
  • Copy of your ID.
  • Copy of a cancelled cheque or back & front bank card.

We will forward it to the contract department. The change will be affect on the next bill cycle.

Any unused prepayments will be deducted from your invoice and will not be carried forward on your Monthly Usage Limit.

Find all instructions on the Select Packages FreeMail page. Click here

We guarantee after sales service and maintenance on faulty handsets within the 1-year warranty period.

No, Contract customers can only buy products eg bundles related to PostPaid/Contract Services eg Data bundles, Turboboost bundles, International voice bundles etc.

No, Roaming will not be allowed from the recharge money, customers will have to ensure that they have sufficient credit in their MUL or make an Prepayment for roaming.

There is no minimum on your Monthly Usage Limit. For example, if have a package that includes free units and you want to use the free units only, you can have a zero Monthly Usage limit. Once you have depleted your free units and want to continue using the services, you can make a pre-payment.

Yes, customers will be able to recharge via *132#, SMS to 132, IVR call to 132 and *682#. Follow instructions on the MTC recharge vouchers.

Yes, any Contract customers can now transfer and receive money via money transfer (137) from their recharge money, but not from their Credit limits or Prepayments. They can now send money from a PrePaid to PostPaid, PostPaid to PostPaid, PostPaid to

The recharge money will have last usage priority after any other credit has been depleted eg:

  • Free Minutes, SMS’s and Data will be used 1st,
  • Any bundles purchased will be used next,
  • Then Monthly Usage Limit will be depleted,
  • After that any Monthly Usage Limit Extension or Prepayment that the customer have made will be utilized,
  • Then only the Recharge money will be used

No the money will not expire and will remain there until the customer depletes it or if the customer deactivates the account or specific number.

Any of the MTC Recharge vouchers and virtual vouchers (printed receipts) currently used by MTC Prepaid customers

Only the Recharge amount and VAT will be presented on the customer’s monthly invoice, the usage from the Recharge Wallet will not be displayed. If the customer wants to see his/her usage, he/she will have to follow the same procedure as PrePaid customers does to get an Adhoc call record report.

Yes, any recharge promotion will now also apply to Contract customers who recharges.

No, recharge money cannot be used for anything else than for normal usage and buying bundles.

No. Currently on the banking and vending platforms customers can do prepayments.

No customer will not be able to use anything as his services is suspended.

Top 10 most asked questions

Click a relevant question below to see the answer

All customers are by default provisioned for data services (GPRS/MMS/3G) and the device configuration is automatic. When you switch on your phone for the first time, both MMS and GPRS settings will be automatically sent to your device. Once you have received the settings you will have to enter a PIN, which is either 0 or 1234 to save.

In case you did not save the settings or deleted the settings or entered a wrong PIN, you can still request for new settings.

  • For Internet Settings send GPRS to 1251
  • For MMS Settings send MMS to 1251

NOTE: 3G devices (USB), Apple iPhone (IOS), BlackBerry® and Android devices are not supported with Over the Air Settings and require manual configuration.

When you switch on your phone for the first time, both MMS and GPRS settings will be automatically sent to your device. Once you have received the settings you will have to enter a PIN, which is either 0 or 1234 to save.

In case you did not save the settings or deleted the settings or entered a wrong PIN, you can still request for new settings.

  • For Internet Settings send GPRS to 1251
  • For MMS Settings send MMS to 1251

NOTE: 3G devices (USB), Apple iPhone (IOS), BlackBerry® and Android devices are not supported with Over the Air Settings and require manual configuration.

PUK is a security code therefore it is not obtainable over the phone. Please visit your nearest MTC MobileHome or Dealer with your ID and we will provide you with your PUK codes. This is a security code and is not provided via the Contact Centre.

The cost of a sim card replacement is N$30.

  • Dial 139 for your balance enquiry , the call will be automatically dropped and you will receive an sms with your balance
  • Send a USSD dial string as *139# to retrieve your balance information

We have received several complaints pertaining to the apparent high data usage, especially on handsets. Being a customer-centric company and in line with our customer expectations, we recently conducted random tests with our own devices and also in conjunction with several customers who has visited our offices.

We also compared several account.

Golden numbers are obtainable at any MTC MobileHome. Find all tariffs listed here: Select Package Tariffs

Your VoiceMail pin is confidential therefore it is not obtainable over the phone. Please visit your nearest MTC MobileHome or MTC registered dealer with your ID and your pin will be reset free of charge.

We have banking details to First National Bank. Find our banking details here

NOTE: that you would be required to enter a reference number which is your cellphone number with 5 zero before the number. Eg:0000081 (FNB Customers) other banks accept account number or regular cellphone.

Find all instructions on the Tango | Pre-paid Airtime Transfer page. Click here