Golden numbers are obtainable at any MTC Retail Store.
Find all tariffs listed here: Select Packages Tariffs
We have banking details to First National Bank. Find our banking details here
NOTE: that you would be required to enter a reference number which is your cellphone number with 5 zero before the number. Eg:0000081 (FNB Customers) other banks accept account number or regular cellphone.
Your MTC Bill, read more Bill Explanation
Data roaming and SMS will be deducted immediately from your Monthly Usage Limit. The costs of roaming calls (made and received) will only be deducted from your Monthly Usage Limit upon receipt of the call data records from the roaming partners.
Please call 120 - MTC Customer Contact Centre.
Cellphone number changes can be done at any MTC Retail Store or Dealer, at the cost of N$60.
Please call 120 - MTC Customer Contact Centre.
The following documents are required:
We will forward it to the contract department. The change will be affect on the next bill cycle.
Any unused prepayments will be deducted from your invoice and will not be carried forward on your Monthly Usage Limit.
Find all instructions on the Select Packages FreeMail page. Click here
We guarantee after sales service and maintenance on faulty handsets within the 1-year warranty period.
No, Contract customers can only buy products eg bundles related to PostPaid/Contract Services eg Data bundles, Turboboost bundles, International voice bundles etc.
No, Roaming will not be allowed from the recharge money, customers will have to ensure that they have sufficient credit in their MUL or make an Prepayment for roaming.
There is no minimum on your Monthly Usage Limit. For example, if have a package that includes free units and you want to use the free units only, you can have a zero Monthly Usage limit. Once you have depleted your free units and want to continue using the services, you can make a pre-payment.
Yes, customers will be able to recharge via *132#, SMS to 132, IVR call to 132 and *682#. Follow instructions on the MTC recharge vouchers.
Yes, any Contract customers can now transfer and receive money via money transfer (137) from their recharge money, but not from their Credit limits or Prepayments. They can now send money from a PrePaid to PostPaid, PostPaid to PostPaid, PostPaid to
The recharge money will have last usage priority after any other credit has been depleted eg:
No the money will not expire and will remain there until the customer depletes it or if the customer deactivates the account or specific number.
Any of the MTC Recharge vouchers and virtual vouchers (printed receipts) currently used by MTC Prepaid customers
Only the Recharge amount and VAT will be presented on the customer’s monthly invoice, the usage from the Recharge Wallet will not be displayed. If the customer wants to see his/her usage, he/she will have to follow the same procedure as PrePaid customers does to get an Adhoc call record report.
Yes, any recharge promotion will now also apply to Contract customers who recharges.
Yes 15% VAT is applicable.
Yes 15% VAT is applicable.
No, recharge money cannot be used for anything else than for normal usage and buying bundles.
No. Currently on the banking and vending platforms customers can do prepayments.
No customer will not be able to use anything as his services is suspended.
Click a relevant question below to see the answer
Please download the pdf below.
Download hereAll customers are by default provisioned for data services (GPRS/MMS/3G) and the device configuration is automatic. When you switch on your phone for the first time, both MMS and GPRS settings will be automatically sent to your device. Once you have received the settings you will have to enter a PIN, which is either 0 or 1234 to save.
In case you did not save the settings or deleted the settings or entered a wrong PIN, you can still request for new settings.
NOTE: 3G devices (USB), Apple iPhone (IOS), BlackBerry® and Android devices are not supported with Over the Air Settings and require manual configuration.
When you switch on your phone for the first time, both MMS and GPRS settings will be automatically sent to your device. Once you have received the settings you will have to enter a PIN, which is either 0 or 1234 to save.
In case you did not save the settings or deleted the settings or entered a wrong PIN, you can still request for new settings.
NOTE: 3G devices (USB), Apple iPhone (IOS), BlackBerry® and Android devices are not supported with Over the Air Settings and require manual configuration.
PUK is a security code therefore it is not obtainable over the phone. Please visit your nearest MTC Retail Store or Dealer with your ID and we will provide you with your PUK codes. This is a security code and is not provided via the Contact Centre.
The cost of a sim card replacement is N$30.
We have received several complaints pertaining to the apparent high data usage, especially on handsets. Being a customer-centric company and in line with our customer expectations, we recently conducted random tests with our own devices and also in conjunction with several customers who has visited our offices.
We also compared several account.
Golden numbers are obtainable at any MTC Retail Store. Find all tariffs listed here: Select Package Tariffs
Your VoiceMail pin is confidential therefore it is not obtainable over the phone. Please visit your nearest MTC Retail Store or MTC registered dealer with your ID and your pin will be reset free of charge.
We have banking details to First National Bank. Find our banking details here
NOTE: that you would be required to enter a reference number which is your cellphone number with 5 zero before the number. Eg:0000081 (FNB Customers) other banks accept account number or regular cellphone.
Find all instructions on the Tango | Pre-paid Airtime Transfer page. Click here